The Service Issue
Texas Contemporary™ Monthly: Issue 25
Beyond the Expected
The biggest difference between good and excellent client service is in exceeding expectations. While LEVY DYKEMA architecture and interiors are most notably associated with our award-winning functional and engaging designs, at the core of what distinguishes our success is understanding our client’s needs and providing a satisfying experience.
Service is a priority at LEVY DYKEMA centered around listening and responding to our client’s needs and desires. Many factors contribute to quality service, including communication, anticipation, consistency, adaptability, timeliness, problem-solving and innovative solutions.
There are many LEVY DYKEMA examples of exceeding expectations. From increasing the value of rental space through design, increasing the property value of land with the installation of traffic lights, to doubling the capacity of a parking garage by restriping it, exceeding expectations is a standard of our firm. It is also a key reason why LEVY DYKEMA enjoys client loyalty, brand equity, and a competitive advantage.
LEVY DYKEMA has partnered with Rally Credit Union, a Corpus Christi-based community credit union, for almost 40 years. For Rally’s administrative building in the Rio Grande Valley, LEVY DYKEMA was tasked with designing a flexible space that supported their growth plans. Training rooms and storage rooms were designed to be converted to workstations and offices with minimal disruption to everyday work. A creative use of security doors and private stairwells were also implemented.
This month, Studio Director, Rob Garcia shares his thoughts on service.
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At LEVY DYKEMA, customer service is as crucial as our innovative designs. We are dedicated partners throughout the entire project journey, offering personalized and timely correspondence. Our emotional intelligence enables us to navigate complex client-specific aspects with empathy, understanding, and patience.
One prime example of our client-focused approach is Rally Credit Union. Since 1985, we have designed all their branch locations, growing together as their needs evolved and the financial landscape changed.
With gratitude for the past and excitement for the future, each LEVY DYKEMA project reflects the heart and strong relationships that lead to success. We are passionate about superior client service and are honored to have such valuable partnerships.
This month, the LEVY DYKEMA Austin Studio spent the day volunteering with Habitat for Humanity. The team included Amanda, Christy, Paul and James who worked hard to build a new home for a deserving family and give back to our community. Great job team!
A Message from President, Stephen V. Levy
Surpassing Expectations
When I think about the LEVY DYKEMA difference, many things come to mind. Certainly, our innovative solutions and Texas Contemporary™ spirit stand out. It's also our drive to deliver exceptional service on every project.
We build long-lasting relationships and believe that our client service is the foundation for those relationships. Our commitment to service begins with our focus on listening, understanding and responding to our clients' needs.
When it comes to service, going beyond the expected is expected at LEVY DYKEMA.
Stephen V. Levy
